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When US bank refused to give me $55 balance on the american credit card and claimed it had been torn up by the outside drive through atm machine after their security guard harrassed me for trying to use it when the teller inside had told me to go outside and use it,I called the Red Cross for them to send me another card. They claimed they sent it but post office returned it because it weighed to much.

So it took me 2 more week to get it . When I tried to cash it at another US bank at Schnucks' store, the teller said it wouldn't cash because address was wrong. I called REd cross and gave them the same addresses and they still claimed it was not the right address .

So I can only assume that they plan to keep it for themselves, included with the card was a letter ,stating I only had 2 months to use it. dorothyb75@***.com

Reason of review: Poor customer service.

Monetary Loss: $55.

Preferred solution: Full refund.

American Red Cross Cons: That after offering help they refused.

Location: New York, New York

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